We have all been passing through hard times since March 2020. We had many students who returned their homes. The Consulates and airlines are closed we had to almost stop all operations since March.
Thanks to some schools and countries we have recently started to register new students for 2021. However, our industry still having hard times with new enrollments and with returning students.
As YEDAB – Educational Agent Assocition- we have been dealing with some complaints from our member and non-member agents besides some students and their parents who recently returned to home countries form language schools.
Unfortunately, some language schools and accommodation organizer companies stop their operations. Furthermore, it is impossible to reach them. When the students returned from language school and accommodations; The schools and accommodation companies should offer them credits.
However, some of the returning students cannot go back to their home countries. So; either they want to transfer to someone else or ask some refunds instead of credits.
But some language schools and a London Based accommodation company not replying to agents and students' requests.
Some of the students and parents now taking legal actions against agents. During the last couple of weeks, we had a serious number of complaints from our members and non-member agents.
As two recent examples:
1 - One of the London based Accommodation Company is not responding to the agents and returning students anymore. And students taking legal actions against the agents. We had some reports from our agents and a couple of agents had to refund the whole money that students paid to the accommodation agency in London. Unfortunately, for a small agency, the amount was quite big too afford.
2 - We have also received a serious number of complaints about some chain and small language schools regarding their credit and refund policies. Some of our members and their students cannot communicate those language schools. The students are now taking legal actions against agents. The agents who have reported us about this problem claims that their returning students with that particular chain schools almost 500.000 USD but they cannot offer any solutions to their students Most of the students now asking those credits as a refund by taking legal actions against agents.
We all know that it is a very hard time for agents, schools, and accommodation providers however we are all on the same boat. We would advise those language schools and accommodation agencies to communicate the agents and students in order to find a solution otherwise it will be more complicated for everyone.
Secondly, we would like to remind English UK, English USA, Languages Canada, FELTOM, MEI Ireland to assist to sort out those kinds of problems with the member schools and agent associations like us.
Before writing this email to you, we have warned this accommodation provider in London and chain school but could not get any reply.
In order to prevent the growth of such problems we highly recommend using secure accounts to protect schools’, agents’ and students' rights in the near future. We have already started searching for any technical solutions to present for the whole sector's good.
We hope those type of problems will be sort out as soon as possible and we can look forward