疫情嚴重教育代理人協會來信
疫情嚴重，留學遊學糾紛不斷的發生，教育代理人協會來信
自2020年3月以來，我們都度過了艱難的時期。我們有許多學生返回了家園。領事館和航空公司都關閉了，我們不得不停止自3月以來的所有運營。
多虧了一些學校和國家，我們最近才開始為2021年註冊新學生。但是，我們的行業在新入學人數和回國學生方面仍然遇到困難。
作為YEDAB（教育代理人協會），我們正在處理會員和非會員代理人的一些投訴，此外還有一些最近回到母國組成語言學校的學生及其父母。
不幸的是，一些語言學校和住宿組織者公司停止了運營。此外，不可能達到他們。學生何時從語言學校和住宿處返回；學校和住宿公司應向他們提供學分。
但是，一些回國學生無法返回自己的祖國。所以;他們想轉移給其他人或要求退款而不是積分。
但是一些語言學校和倫敦的住宿公司沒有回復中介和學生的要求。
現在，一些學生和家長對代理人採取法律行動。在過去的幾周中，我們收到了來自會員和非會員代理商的大量投訴。
作為兩個最近的示例：
1-倫敦的住宿公司之一不再響應代理人並回返學生。學生採取針對代理人的法律行動。我們從代理商那裡得到了一些報告，一些代理商不得不退還學生支付給倫敦住宿代理機構的全部款項。不幸的是，對於一家小型代理商而言，這一數額實在太大了。
2-我們還收到了一些關於一些連鎖和小型語言學校關於其信貸和退款政策的投訴。我們的某些成員及其學生無法與這些語言學校交流。學生現在正在對代理人採取法律行動。向我們報告此問題的代理商聲稱，他們在該特定連鎖學校的回國學生將近500.000 USD，但他們無法為他們的學生提供任何解決方案。現在，大多數學生通過對代理商採取法律行動，要求將這些信用作為退款。
我們都知道，對於代理商，學校和住宿提供者來說，這是一個非常艱難的時期，但是我們都在同一條船上。我們建議這些語言學校和住宿中介機構與中介機構和學生進行溝通，以便找到解決方案，否則對每個人來說都會更加複雜。
其次，我們想提醒英國英語，美國英語，加拿大語言，FELTOM，愛爾蘭MEI，以幫助與我們這樣的會員學校和代理商協會一起解決此類問題。
在給您寫這封電子郵件之前，我們已經警告過倫敦和連鎖學校的住宿提供者，但沒有得到任何回复。
為了防止此類問題的增長，我們強烈建議使用安全帳戶在不久的將來保護學校，代理商和學生的權利。我們已經開始尋找對整個行業有益的任何技術解決方案。
我們希望這些類型的問題能盡快得到解決，我們可以期待。(全文如下)
Dear All,
We have all been passing through hard times since March 2020. We had many students who returned their homes. The Consulates and airlines are closed we had to almost stop all operations since March.
Thanks to some schools and countries we have recently started to register new students for 2021. However, our industry still having hard times with new enrollments and with returning students.
As YEDAB – Educational Agent Assocition- we have been dealing with some complaints from our member and non-member agents besides some students and their parents who recently returned to home countries form language schools.
Unfortunately, some language schools and accommodation organizer companies stop their operations. Furthermore, it is impossible to reach them. When the students returned from language school and accommodations; The schools and accommodation companies should offer them credits.
However, some of the returning students cannot go back to their home countries. So; either they want to transfer to someone else or ask some refunds instead of credits.
But some language schools and a London Based accommodation company not replying to agents and students' requests.
Some of the students and parents now taking legal actions against agents. During the last couple of weeks, we had a serious number of complaints from our members and non-member agents.
As two recent examples:
1 - One of the London based Accommodation Company is not responding to the agents and returning students anymore. And students taking legal actions against the agents. We had some reports from our agents and a couple of agents had to refund the whole money that students paid to the accommodation agency in London. Unfortunately, for a small agency, the amount was quite big too afford.
2 - We have also received a serious number of complaints about some chain and small language schools regarding their credit and refund policies. Some of our members and their students cannot communicate those language schools. The students are now taking legal actions against agents. The agents who have reported us about this problem claims that their returning students with that particular chain schools almost 500.000 USD but they cannot offer any solutions to their students Most of the students now asking those credits as a refund by taking legal actions against agents.
We all know that it is a very hard time for agents, schools, and accommodation providers however we are all on the same boat. We would advise those language schools and accommodation agencies to communicate the agents and students in order to find a solution otherwise it will be more complicated for everyone.
Secondly, we would like to remind English UK, English USA, Languages Canada, FELTOM, MEI Ireland to assist to sort out those kinds of problems with the member schools and agent associations like us.
Before writing this email to you, we have warned this accommodation provider in London and chain school but could not get any reply.
In order to prevent the growth of such problems we highly recommend using secure accounts to protect schools’, agents’ and students' rights in the near future. We have already started searching for any technical solutions to present for the whole sector's good.
We hope those type of problems will be sort out as soon as possible and we can look forward
Best wishes.
